About
I work with customers from first inquiry through repeat business: onboarding them, resolving their problems, following up with loyal accounts and finding ways to add value. Over 2+ years across fintech and international e-commerce I have worked daily with U.S.-based clients across time zones, tracked accounts in CRM/ERP systems and partnered with internal teams to keep customers satisfied. I am also a founding member of a social welfare foundation and an experienced event host. I am completing my BBA in Marketing with a 3.70/4.00 CGPA.
2+ yrsCustomer-facing experience
3Industry roles: fintech, e-commerce, sales
U.S.Clients served across time zones
3.70BBA CGPA (out of 4.00)
Experience
Sales Representative | Imprint.com
- Handle inbound calls and guide clients from inquiry to confirmed order with a consultative approach.
- Run outbound follow-ups based on client needs and order status to retain customers and drive repeat business.
- Resolve concerns by phone and email, balancing business targets with service quality.
- Identify upsell and cross-sell opportunities in every interaction.
Junior Executive, Orders & Vendor Management | Prime IT (ImprintID, USA sister concern)
- Managed international order operations for a USA-based e-commerce printing company through CRM/ERP systems.
- Coordinated daily with U.S. clients and internal teams across time zones to ensure on-time delivery and satisfaction.
- Made follow-up calls to loyal and regular buyers to strengthen relationships, upsell and gather feedback.
- Prepared order status reports for performance tracking and cross-functional review.
Digital Financial Services Associate | bKash Limited
- Selected through a competitive process for a full-time role at Bangladesh's leading MFS provider.
- Onboarded and educated customers on fund transfers, merchant payments and mobile banking, supporting adoption.
- Promoted mobile financial products, contributing to increased digital adoption in target segments.
- Kept accurate client interaction records to support marketing and service improvement.
Leadership & Community
Founding Member | Kolorob Foundation Bangladesh
- Co-founded a grassroots welfare foundation; contributed to planning, fundraising and on-ground execution.
- Part of the emergency relief team deployed to Feni district during the 2024 flood.
Assistant Director, Corporate Affairs | Southeast University Business Innovation Forum
- Managed corporate liaison and sponsor outreach; supported business case competitions and innovation events.
General Secretary | Southeast Nature and Environment Club
- Led campaigns, workshops and events for 30+ active members; organized inter-university programs.
Public Speaking & Event Hosting
- Master of Ceremonies at the Southeast Nature and Environment Club Orientation Program and the Youth Voice for Freedom inter-department MUN event.
Skills
Customer Success
Customer RetentionProduct AdoptionOnboardingAccount ManagementProactive OutreachUpsellingIssue Resolution
Operations & Tools
CRM/ERP SystemsOrder & Vendor ManagementReportingExcel, Word, PowerPointGoogle WorkspaceCanva
Languages
Bengali (Native)English (Professional)Hindi (Basic)